1. Agreement and eligibility
These Terms of Service (the “Terms”) apply to dog owners and other customers who create an account or request pet-care services from K-Walks LLC (“K-Walks,” “we,” “us,” or “our”). By creating a customer account, you agree to these Terms. You must be at least 18 years old and legally able to enter into this agreement. Dog walkers are subject to a separate walker agreement.
2. Account information
- Provide accurate and current contact, payment, pet, veterinary, emergency-contact, and property-access information.
- Protect your password and promptly notify K-Walks if you suspect unauthorized account access.
- Update information that becomes inaccurate or incomplete.
- Do not impersonate another person, submit false information, or allow unauthorized use of your account.
3. Pet and property information
You must provide complete and current information reasonably needed to care for your pet safely, including:
- Age, breed, approximate weight, health, allergies, medications, injuries, illnesses, and mobility limitations.
- Behavioral concerns such as aggression, biting, resource guarding, reactivity, anxiety, or escape behavior.
- Veterinarian details and feeding, walking, bathroom, and other care instructions.
- Safe and accurate property-access instructions and any condition that could affect the visit.
Update this information before a visit whenever your pet’s health, behavior, routine, or living situation changes.
4. Care requests and confirmation
- Submitting a care request does not guarantee service or availability.
- A request becomes a confirmed appointment only after an authorized K-Walks caregiver accepts it.
- A proposed replacement time is not confirmed until both the customer and caregiver accept it through the available K-Walks process.
- The appointment information shown in your account is the official scheduling record.
- K-Walks may decline a request when no qualified caregiver is available or the requested service cannot be performed safely.
5. Prices and payment
- The service price and known mandatory fees will be displayed before you confirm or pay for an appointment.
- You authorize K-Walks and its payment provider to charge your selected payment method for confirmed services and properly disclosed fees.
- You are responsible for maintaining a valid payment method and promptly reporting suspected billing errors.
- Refunds will ordinarily be issued to the original payment method. Processing time may vary by financial institution.
6. Customer cancellations
Cancellation deadlines are measured from the confirmed appointment’s scheduled start time.
- At least 24 hours’ notice: You may cancel for a full refund.
- Less than 24 hours’ notice: A $15 late-cancellation fee applies. Any prepaid amount above $15 will be refunded.
- No-show or inaccessible pet: A $15 fee applies if the appointment is not canceled and the caregiver cannot safely access the pet or property. Any prepaid amount above $15 will be refunded.
- A cancellation submitted exactly 24 hours before the scheduled start qualifies for a full refund.
- The timestamp recorded by the K-Walks website or confirmed by K-Walks support determines when notice was received.
- Each appointment in a recurring or multi-appointment booking is evaluated separately. Unless disclosed otherwise, one cancellation fee applies per appointment rather than per pet.
7. Emergencies and fee exceptions
K-Walks may waive a cancellation fee when cancellation results from a documented emergency, severe weather, veterinary emergency, or other exceptional circumstance. Waivers are considered reasonably and in good faith but are not guaranteed. Contact us as soon as reasonably possible.
8. Cancellations by K-Walks
If K-Walks or the assigned caregiver cancels, you will not be charged a cancellation fee. You may receive a full refund or choose an available replacement time. We will make a reasonable effort to find another qualified caregiver when requested, but replacement availability is not guaranteed.
9. Rescheduling
- A requested schedule change is not effective until it is confirmed.
- Moving an appointment with less than 24 hours’ notice may be treated as a late cancellation unless K-Walks or the assigned caregiver waives the fee.
- If a caregiver proposes a new time, you may decline it without a cancellation fee.
- The service duration and price remain unchanged unless you approve a different service.
10. Customer responsibilities before care
- Provide safe property access and secure animals not included in the appointment when necessary.
- Supply a secure collar, harness, leash, carrier, food, medication, waste bags, and other agreed materials.
- Disclose alarms, cameras, access restrictions, hazards, and other conditions that may affect the visit.
- Ensure all instructions are lawful, reasonable, and safe.
K-Walks is not responsible for delays or incomplete service caused by inaccurate access instructions, unavailable supplies, undisclosed risks, or conditions outside the caregiver’s reasonable control.
11. Caregiver responsibilities
K-Walks caregivers are expected to:
- Treat animals humanely and respectfully and follow reasonable care instructions.
- Use reasonable care while handling pets and entering customer property.
- Protect confidential customer, property, and pet information.
- Promptly report significant incidents, injuries, illnesses, or property concerns.
- Provide the agreed visit information when reasonably possible.
12. Safety and service modification
A caregiver may delay, shorten, modify, or end a visit when reasonably necessary because of:
- Aggressive or dangerous animal behavior.
- Severe weather, extreme temperatures, smoke, ice, lightning, or unsafe walking conditions.
- Illness or injury affecting the pet or caregiver.
- Unsafe property conditions, unsuitable equipment, unlawful instructions, or another immediate threat.
When practical, the caregiver will notify you and offer an appropriate alternative such as shortened, indoor, or rescheduled care.
13. Veterinary and medical emergencies
- You authorize K-Walks to contact your veterinarian, emergency contact, or an emergency veterinary provider when urgent assistance reasonably appears necessary.
- We will make reasonable efforts to contact you before non-routine treatment when circumstances permit.
- If delay could endanger the pet, K-Walks may seek necessary emergency assistance before receiving a response.
- You remain responsible for veterinary, transportation, medication, and related expenses for your pet.
- K-Walks does not provide veterinary services or medical diagnoses.
14. Photos and visit reports
With your authorization, caregivers may create private pet photos, notes, bathroom and care updates, mileage, duration, and route information. This information may be viewed by you, the assigned caregiver, and authorized K-Walks administrators. Public advertising or social-media use of identifiable pet or property photos requires separate permission, which you may withdraw for future use.
15. Route and location information
Route, distance, and location information may be approximate and is intended as a visit summary, not a safety-monitoring or emergency service. Detailed routes will be restricted to the customer, assigned caregiver, and authorized administrators. Live GPS tracking is not currently active; these terms apply if that feature is introduced.
16. Privacy and account security
K-Walks handles customer, pet, access, photo, and location information as described in our Privacy Statement. You may not attempt to access another user’s account or restricted information.
17. Acceptable conduct
You may not use K-Walks to:
- Harass, threaten, discriminate against, or abuse a caregiver or another user.
- Request unsafe, illegal, or inhumane treatment.
- Submit fraudulent bookings, payments, refunds, or account information.
- Circumvent account, scheduling, payment, privacy, or security controls.
- Misuse private photographs, messages, schedules, or location information.
- Arrange off-platform services to evade disclosed K-Walks policies or charges.
18. Service limitations and responsibility
- K-Walks will use reasonable care but cannot guarantee a particular route, distance, bathroom result, behavior, or outcome outside the caregiver’s reasonable control.
- Animals may behave unpredictably even when their history has been accurately disclosed.
- You are responsible for foreseeable harm or additional expense caused by knowingly withholding important health, behavioral, access, or safety information.
- K-Walks remains responsible to the extent required by law for harm caused by its failure to use reasonable care.
- Nothing in these Terms limits a consumer right or legal remedy that cannot lawfully be waived.
19. Concerns and disputes
Contact K-Walks promptly about an incorrect service, charge, or incident. When practical, report concerns within seven days so we can review relevant information; this period does not eliminate rights that cannot be waived. You and K-Walks agree to make a reasonable, good-faith effort to resolve concerns directly before formal proceedings.
20. Account suspension or termination
K-Walks may restrict, suspend, or close an account for nonpayment, fraud, repeated no-shows, materially false information, dangerous conditions, harassment, animal mistreatment, unauthorized access, or serious or repeated violations of these Terms. When circumstances permit, we will explain the reason and provide an opportunity to correct the problem. Immediate action may be taken to protect a person, animal, property, or account.
21. Changes to these Terms
- Material changes will be communicated before they apply to future bookings.
- Updated terms will not retroactively change an already confirmed appointment unless required by law or accepted by you.
- You may be required to accept a new version before making another booking.
- The effective date and version appear at the top of this page.
22. Electronic communications and acceptance
You agree that K-Walks may provide account, booking, policy, and service communications electronically. Electronic acceptance of these Terms has the same effect as a written signature. You may save or print a copy for your records.
23. Governing law
These Terms are governed by the laws applicable where K-Walks LLC is legally established and operates, without limiting consumer protections that must apply in your jurisdiction.
24. Contact K-Walks
Questions, cancellation requests, billing concerns, and policy notices may be directed to:
- Business: K-Walks LLC
- Email: Kwalks.pets@gmail.com
- Telephone: +1 (786) 506-5987